BRAC Saajan Exchange Limited

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In order to comply with the relevant Anti-Money Laundering regulations, we are obliged to verify customers' correct name and address details. The requirement to 'Know Your Customer' (KYC) applies to money transfer businesses. We do not reveal customer information to external organizations, unless specifically authorized by customers or as required by law. Your data is kept confidential.

To comply with the KYC requirement we obtain certain documents from each customer during sending or receiving a remittance. Below is our KYC Policy in brief.


Type of Identification

Acceptable Documents


Proof of your identity

  Driving Licence

  GBP 800.00 (for within the UK) EUR 1,000.00 (for within other EU countries)

Proof of your address

  Driving Licence
  Council Tax Letter
  Utility Bill (gas, electricity or water)
  Landline telephone bill
  Bank Statement
  Letter from Bank
  Letter from local council
  UK TV licence (only for UK)
  Pensioner’s letter
  Pay slip
  Letter from any government agency

  GBP 2,000.00 (for within the UK) EUR 2,000.00 (for within other EU countries)

These information shall be obtained only once, and will remain valid until the expiry date shown on the document. If the document does not have any expiry date shown, usually the validity of such document is 90 days from the date of issue (unless otherwise stated). Therefore our Customer Service Advisors may request updated copies of your documents from time to time. Our Customer Service Advisors may also require obtaining other documents to verify your source of income or the source of fund of your transactions. This will depend on the frequency and/or amount of your transactions. If you are asked to produce such documents, and you are not happy with that, please speak to the person in charge of the branch. If you are visiting any of our agents’ location, please call our Customer Service Team at: 0121 318 5648 (line open on Monday to Sunday from 05:00am to 07:00pm).